Operations Associate

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S, Europe and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you'll do

• Support talent and customer journeys: Respond to questions, provide updates, and help guide talents through immigration and relocation processes across chat, email, calls, and internal tools.
• Support casework across markets: Assist with immigration and relocation cases, including document preparation, submissions, appointment coordination, case updates, and basic or entry-level case types in Germany and other countries as needed.
• Coordinate with partners and service providers: Work with external partners, relocation providers, authorities, and internal stakeholders to gather information, coordinate services, follow up on open items, and help keep cases moving toward resolution.
• Take ownership of operational workflows: Manage assigned tasks from initiation through completion, identify blockers or risks, and proactively follow up to prevent delays, missed handoffs, or escalations.
• Support internal processes and projects: Help maintain and improve workflows, guidelines, documentation, and operational processes. Contribute to projects that improve how the team works and how we support talents and partners.
• Step into changing business needs: Support additional operational, case-management, or partnership-related work as priorities evolve.

What we are looking for

You’ll thrive in this role if you have:

• Experience in immigration, relocation, customer operations, or another process-driven environment. Experience with German immigration is a plus.
• Excellent communication skills in English, with a passion for engaging with people
• • Knowledge of additional European languages is a big plus!
• A positive, curious attitude toward process changes, with an interest in helping us build more scalable ways of working across operations, casework, and partner services.
• The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!
• Ability to work across multiple platforms and tools, especially Intercom
• A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
• A natural flair for communication, finding joy in interacting with people.
• A positive attitude in stressful situations, adept at handling multiple requests with patience.
• A preference for working fully remotely in an international and multicultural environment.

What We Offer

At Boundless, we offer:

• €25,000 - €28,000 gross/annually (depending on experience) + company benefits.
• Work remotely across Germany, the Netherlands, Spain, the UK, or the US.
• Kit out your home office with a monthly budget for equipment, including a Macbook.
• Benefit from statutory healthcare and perks.
• Expand your knowledge and skillset with an annual learning & development budget.
• A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.
• Make the most of our paid time off and parental leave, plus your birthday off.
• Get to know your team during our company-wide events and international retreats.