Case Production Specialist I

Case Production Specialist

Functionality: CSO; Case Production Specialist-I

Cebu, Philippines
(Onsite, Night Shift)

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.  In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

In this role, you will: 

• Prepare necessary US government forms to support family-based and employment-based immigration petitions
• Ensure all critical information, forms, and supporting documents are included and arranged in compliance with US government standards
• Draft and edit master pdf files, support letters and other documents required for petitions based on sponsor’s and beneficiary's data and documentation
• Take ownership of identifying errors or inconsistencies in information and communicate these to the appropriate collaborators on a timely basis
• Effectively address formatting issues with data, forms, and letters in a timely manner
• Collaborate closely with Client Coordinators, Application Guides, and Attorneys to understand and execute effective case strategies that align with client’s or customer’s' immigration goals and comply with current immigration laws and regulations
• Iterate on feedback provided by attorneys and the client/customer and ensure all information has been accurately updated and finalized for print
• Coordinate with the Support Team,, Payment Solutions Team, and other functional teams to facilitate a smooth workflow and timely completion of tasks
• Stay updated on product changes, attending company-organized training sessions, refresher courses, and workshops to enhance knowledge and ensure a positive client/customer experience

Other responsibilities include:

• Adhere to internal service level agreements (SLAs) on timely preparation of cases
• Follow protocol to maintain the strict security and privacy of our clients’ information
• Facilitates case review and creation of print-ready MPDF for Legal Review and editing if necessary before finalization to the Print Shop
• Support special Case Production tasks or projects, as needed

Who You Are

We are looking for Case Production Specialists to support our growing Client Success operations. We need passionate professionals who exhibit exceptional attention-to-detail and strong English language skills.

You should thrive in a fast-paced industry and have a strong drive to prioritize efficiency, while maintaining quality standards. You possess exceptional time management skills to handle multiple tasks and meet critical deadlines. 

Your ability to excel in this role will be evident in your effectiveness in accurately preparing forms and letters that meet our highest quality standards, as well as your ability to collaborate with Attorneys and Case Coordinators to meet the specific needs of our clients.

The Case Production Specialist at Boundless is a key role in our client success operations. They identify themselves as partners on our Client Success team and adhere to strict confidentiality of client information. 

Come and help us in being the best Client Success organization we can be at Boundless Immigration!

What You Bring

• At least 1 - 2++ years administrative/back-office experience. Document preparation experience preferred
• Experience with quality assurance and/or experience reviewing highly-detailed, critical documentation for accuracy
• Strong organizational administrative skills and keen attention-to-detail with a sense of ownership in maintaining quality standards
• Excellent English-language written and verbal communication skills 
• Ability to adapt and learn new processes and products quickly
• Proven ability to effectively handle multiple tasks while prioritizing the timely adherence to deadlines
• Proficient experience working with Adobe Acrobat, GSuite, and MS Suite, a plus

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you!