Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency.

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you'll do

Join our mission to make the world a smaller place, one seamless relocation at a time. As Case Manager in the German market, you'll be the first point of contact for international talent, providing them with the support they need to navigate the intricacies of immigration. Your main objective is to make the immigration and relocation processes as smooth as possible while building our expertise in Germany. You're not just answering questions; you're easing their anxieties and championing their journey towards a new life.

To succeed, you'll need exceptional organisational skills, the ability to stay cool under pressure, and the readiness to embrace a challenge. You’ll need to be patient, responsive, and have an empathic people-centric approach. If you're ready to be a part of a team that's breaking down borders and changing lives, we want to hear from you.

Key Responsibilities

• Field inquiries from international talents and serve as the main point of contact for internal stakeholders, addressing their questions about visa processes, residence permits, paperwork, and more via chat through our platform and internal communication tools
• Manage relocation cases from initiation to completion, including document preparation, application form completion, appointment scheduling at local immigration offices, and submission via designated governmental tools, ensuring a seamless experience
• Collaborate with authorities, coordinating appointments and expediting processes
• Keep our customers informed about the progress of their cases
• Take part in immigration and relocation-related projects, including building and maintaining processes, workflows, and guidelines
• Stay abreast of the latest news and legislation related to immigration, contributing to the continuous development of our knowledge base
• Use your platform experience to collaborate with internal stakeholders to develop new and innovative features 
• Collaborate with sales and marketing to support our commercial expansion efforts
  

Key Qualifications

• 3+ years of experience in immigration, particularly with visa and residence permit applications in the German market 
• • Additional EU/UK market experience is a plus!
• Excellent communication skills in both English and German, and a passion for engaging with people. Knowledge of additional European languages is a plus!
• Ability to work independently, coupled with strong organisational and time management abilities
• Experience working remotely in an international and multicultural environment.
• A positive attitude in stressful situations, adept at handling multiple requests with patience.

What We Offer

At Boundless, we offer:

• Work remotely across Germany, the Netherlands, Portugal, Spain, the UK, or the US.
• Kit out your home office with a monthly budget for equipment, including a Macbook.
• Benefit from statutory healthcare and perks.
• Expand your knowledge and skillset with an annual learning & development budget.
• A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.
• Make the most of our paid time off and parental leave, plus your birthday off.
• Get to know your team during our company-wide events and international retreats.