Careers at Boundless

Case Administration Specialist I

Functionality: Corp, CAS-I

Cebu, Philippines

Onsite, Night Shift

Who Boundless is

We’re a team of immigrants and experts who navigated the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What You Will Do

This role sits at the front end of the case journey and follows a case all the way through to filing and closure. You'll be the first line of defense against incomplete or low-quality evidence and documentation, and the last check before data moves into case production, legal review, or long-term records.

In this role, you will:

• Manage case onboarding: setting up new case files, initiating intake documentation, and ensuring all required data is captured accurately from day one
• Thoroughly examine submitted data and documents to confirm accuracy, completeness, compliance, and validity against application requirements
• Take ownership of identifying errors, inconsistencies, or gaps in documentation, and communicate them to the Project Manager (PM), Attorney, Management, or other departments involved on the case, on a timely basis
• Clean up data entries, correct formatting issues, and ensure information is mapped to the correct fields and entry points
• Ensure all information entered into case management systems and case documents is complete, accurate, and up to date before finalizing, minimizing errors that could affect case processing
• Track, log, and process incoming notices, correspondence, and other case-related documents, including but not limited to receipts, approvals, requests for evidence (RFEs), denials, and audit or compliance notifications from USCIS and DOL; update case management systems and notify the Project Manager (PM), Attorney, Management, or other involved departments of status changes in a timely manner
• Conduct periodic case and employee file audits to confirm documentation is complete, accurate, and audit-ready (e.g., I-9s, public access files, and other compliance records)
• Stay current on product and process changes by attending company-organized training sessions and workshops
• Adhere to internal service level agreements (SLAs) for data and document review turnaround
• Follow protocol to maintain the strict security and privacy of our clients' information
• Handle case offboarding: closing, finalizing, and archiving completed or terminated case files in line with company and compliance standards
• Take on additional responsibilities, projects, or process changes as assigned by management, in line with evolving business and case needs.

Who You Are

We're looking for a Case Administration Specialist I to own the day-to-day administration of a caseload from onboarding through offboarding. You keep case files accurate, complete, and audit-ready at every stage, and you catch errors and gaps before they become someone else's problem.

You're organized, detail-oriented, and comfortable following a defined process precisely. You communicate clearly when something needs attention, whether that's flagging a discrepancy to a Project Manager (PM), an Attorney, or Management. You're comfortable using AI tools to keep documentation organized and ready for the systems that rely on it, and you take client confidentiality seriously.

What You Bring

• 6 months to 1 year of experience in an administrative, back-office, case coordination, or document management role (data entry, intake, validation, or document preparation experience preferred)
• Keen attention to detail with a strong sense of ownership over accuracy and compliance
• Excellent verbal and written communication skills, with the ability to follow up effectively with Project Managers (PMs), Attorney, Management, clients, and partners
• Strong time management skills, with the ability to manage multiple cases and tasks while prioritizing deadlines
• Comfortable managing a case from onboarding through offboarding and archiving
• Exposure to or willingness to learn USCIS/DOL notice types (receipts, approvals, RFEs, denials) and basic compliance audit processes (e.g., I-9s, public access files) is a plus
• Comfortable using AI tools (e.g., Gemini, Claude, ChatGPT) to support document review and case data organization
• Ability to adapt and learn new processes and products quickly
• Comfortable working in Google Drive/GSuite, Adobe, and MS Suite, and other document management or workflow platforms
• Familiarity with immigration or legal documentation processes is a plus, but not required.

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. 

You can cultivate your skills and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you!

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S, Europe and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you'll do

• Liaise with our customers: Act as point of contact for our talents from all over the world during their relocation process, you’ll address  inquiries about visa processes, residence permits, paperwork, and more via chat through our platform (Intercom) and internal communication tools.
• Follow and prepare guidelines: We have guidelines for processing tasks for different authorities, which need to be followed, updated, or created (under instruction, of course, so don’t worry!).
• Be on top of things: You’ll coordinate appointments and expedite processes by contacting relevant authorities, facilitating the assembly of customer documents, and carrying responsibility for managing your own workload.
• Support immigration and relocation projects: Contribute to projects related to immigration and relocation, including developing and maintaining processes, workflows, and guidelines as needed.

What we are looking for

You’ll thrive in this role if you have:

• Experience in managing immigration processes in Germany
• Excellent communication skills in English, with a passion for engaging with people
• Knowledge of additional European languages is a big plus!
• A positive, curious attitude towards process changes, as we are advancing our scalable service setup - which you’ll be invited to design with us together!
• The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!
• Ability to work across multiple platforms and tools, especially Intercom
• A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
• A natural flair for communication, finding joy in interacting with people.
• A positive attitude in stressful situations, adept at handling multiple requests with patience.
• A preference for working fully remotely in an international and multicultural environment.

What We Offer

At Boundless, we offer:

• Work remotely across Germany, the Netherlands, Portugal, Spain, the UK, or the US.
• Kit out your home office with a monthly budget for equipment, including a Macbook.
• Benefit from statutory healthcare and perks.
• Expand your knowledge and skillset with an annual learning & development budget.
• A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.
• Make the most of our paid time off and parental leave, plus your birthday off.
• Get to know your team during our company-wide events and international retreats.

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency and citizenship.

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S., Europe, and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you'll do

• Liaise with our customers: Act as the primary point of contact for individuals, families, and corporate clients navigating the U.S. immigration process. Address inquiries about visa categories, green cards, naturalization, form requirements, and supporting evidence via chat, email, and phone using our communication platform (Intercom) and internal tools.
• Guide application preparation: Guide clients step-by-step through gathering, verifying, and organizing complete document packages for filings with federal agencies, including USCIS, NVC, and the Department of State.
• Follow and maintain guidelines: Execute standardized workflows for preparing petitions and applications, ensuring strict compliance with current U.S. immigration policies. Update and create procedural guidelines under guidance as policies evolve.
• Drive case progress: Track milestones, manage personal case queues, monitor government processing timelines, and proactively follow up on Requests for Evidence (RFEs) or missing paperwork to keep cases moving efficiently.
• Support process optimization: Contribute to immigration and operational projects aimed at improving case management workflows, scaling client communication strategies, and optimizing user experiences on our technology platform.

What we are looking for

• U.S. Immigration Experience: 3+ years of experience in U.S. immigration case management, paralegal work, or customer support handling family-based (e.g., I-130, I-485, CR1/K-1) or employment-based (e.g., H-1B, L-1, PERM, O-1) visa processes.
• Clear Communication: Exceptional written and verbal English communication skills, with a knack for translating complex U.S. immigration jargon into simple, supportive, and actionable steps for clients.
• Detail & Accuracy Focus: High attention to detail and rigorous standards for document accuracy
• Tech-Savvy Adaptability: Comfort working across multiple software tools and platforms (such as Intercom, Salesforce, or proprietary case management software) in a fast-paced environment.
• Empathy & Composure: A customer-first mindset with patience and empathy to guide clients through stressful, high-stakes immigration processes.
• Self-Directed & Reliable: Proven capability to work independently, manage competing priorities, and deliver consistent output in a remote work setting.

What We Offer

• Work Remotely: Flexible remote work options across the United States.
• Home Office Setup: A home office stipend to equip your workspace, along with company-provided technology (including a Macbook).
• Comprehensive Healthcare: Competitive health, dental, and vision insurance options, plus 401(k) matching.
• Wellness: Unlimited PTO, Parental Leave, Learning and Wellness stipend
• Employee Immigration Benefit: Eligible Family members will receive complementary immigration support 

Head of Engineering

Location: Seattle, WA, Full-Time

We're hiring a Head of Engineering to reinvent how legal work gets done in the age of AI.

Boundless is a Series C legal tech company based in Seattle, backed by Pioneer Square Labs, Trilogy, Foundry Group (Brad Feld) and Silver Lake. We operate in 10+ countries and have helped over 100,000 people and companies navigate immigration. We build tech-powered immigration solutions for two audiences: corporate HR teams managing high volumes of employer-sponsored cases, and individuals navigating family and naturalization cases. 

We have in-house lawyers and are building a world-class AI-powered services firm. Anthropic is not coming for this. Immigration is vertical, regulated, and workflow-deep, and we are racing to build the defining AI product in the category.

Why this role exists

We are rebuilding our software platform and engineering infrastructure from the ground up, and we need a Head of Engineering to lead the team.

You will inherit a real customer base, a real platform, and a great team of engineers. 

Immigration is complex, with endless edge cases and global scale. We are building intelligent automation, orchestration, and decision-making to support the agentification of legal workflows, with the checks and balances required to ensure accuracy in a regulated domain and to enable the lawyers who ultimately own legal decisions. The engineering challenge is a team and a system that can handle this complexity without sacrificing accuracy, observability, or speed, at the scale required to reliably serve thousands of people every year.

However,  this is not a caretaker role. The world is changing around us and the team is in the midst of transitioning to both an AI-native customer product and an AI-native development process. You will need to drive change with us, and partner with our existing engineering, product, design, legal and operations teams to build a world-class AI-native platform for legal services, and continue to evolve our development infrastructure towards being a truly AI-native “software factory”.

We are looking for someone who can hold the whole picture: the customer, the team, the platform, the AI layer, the delivery system - and how they interact. Someone who makes hard calls, thinks in years not months, and builds an organization that top-tier engineers find exciting and satisfying to be part of. 

We are a remote-first team with a small in-person office in Seattle. We want someone based in Seattle and expect you to be in the office a minimum of 2-days per week.

What you will do

• Build the team. Retain our top performers, hire more top-tier engineers, and lead, inspire, challenge, level, structure, and grow the team. 
• Own engineering delivery end to end. Roadmap execution, quality, on-call, and the operational health of a platform that customers depend on daily.
• Evolve team design as the work changes. Service boundaries and team boundaries move together. 
• You’ll be a true player-coach: expected to ship code yourself while leading the team and staying close to the details of everything we build. 
• Drive the AI transition through the team, not around it. Every engineer should be building with LLMs, retrieval, and structured tools as a default.
• Build the foundational infrastructure that operating teams use to deploy, monitor, and manage agents and LLM-powered customer features at enormous scale. 
• Continue our transition towards a “software factory” engineering model, overhauling dev processes, systems, tools, and culture.
• Partner with product, design, legal and operations as a peer. Engage thoughtfully in tradeoff conversations about scope, sequencing, and what "done" means in a regulated domain.
• Set the technical bar in design reviews and hard tradeoff conversations. Make sure architecture decisions get written down and give the team durable context. Help us build a platform that both engineers and operating teams pine for after they leave.
• Grow engineers into architectural thinking by giving them opportunities to step up, and pushing their thinking constructively. 
  
  

Who you are

• You are a builder. You set new benchmarks for output and want a role where your team ships with autonomy and speed. Not a role where you wait for consensus.
• You have 10+ years in engineering and 4+ years managing engineers, including managing managers or senior ICs. 
• You move fast by making decisions quickly, not by cutting corners. You know the difference between a reversible call and one that will come back to haunt us. 
• You hire well and manage out when you need to. You have built a team you were proud of and you can describe what made it work.
• You have shipped AI into production and led a team through the shift. You have views on retrieval, evaluation, latency, and where LLMs break down, and you know when to use AI and when another tool is the right call.
• You have been the technical decision-maker, not just the person who runs the process. You can lead a design review and change the answer.
• You think in systems. You can hold the team, the platform, the AI layer, and the business constraints in your head at once and see where they don't line up.
• You have taste. You can build teams and systems where agents and humans work in harmony without overbuilding.
• You have worked in a domain where correctness has consequences: legal, healthcare, financial services, or public safety. You understand why accuracy and auditability are non-negotiable.
  
  

Good signals, not requirements

• You have worked at both large and small companies and have a preference for small. You understand speed to impact but also know what matters at scale.
• Founder or CTO experience.
• You have scaled a team through a platform rebuild or replatforming, and can talk about what you got wrong.
• Experience with workflow automation.
• Prior work with vector search, semantic retrieval, or document understanding systems at production scale.

Case Production Specialist

Functionality: CSO; Case Production Specialist-I

Cebu, Philippines
(Onsite, Night Shift)

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.  In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

In this role, you will: 

• Prepare necessary US government forms to support family-based and employment-based immigration petitions
• Ensure all critical information, forms, and supporting documents are included and arranged in compliance with US government standards
• Draft and edit master pdf files, support letters and other documents required for petitions based on sponsor’s and beneficiary's data and documentation
• Take ownership of identifying errors or inconsistencies in information and communicate these to the appropriate collaborators on a timely basis
• Effectively address formatting issues with data, forms, and letters in a timely manner
• Collaborate closely with Client Coordinators, Application Guides, and Attorneys to understand and execute effective case strategies that align with client’s or customer’s' immigration goals and comply with current immigration laws and regulations
• Iterate on feedback provided by attorneys and the client/customer and ensure all information has been accurately updated and finalized for print
• Coordinate with the Support Team,, Payment Solutions Team, and other functional teams to facilitate a smooth workflow and timely completion of tasks
• Stay updated on product changes, attending company-organized training sessions, refresher courses, and workshops to enhance knowledge and ensure a positive client/customer experience

Other responsibilities include:

• Adhere to internal service level agreements (SLAs) on timely preparation of cases
• Follow protocol to maintain the strict security and privacy of our clients’ information
• Facilitates case review and creation of print-ready MPDF for Legal Review and editing if necessary before finalization to the Print Shop
• Support special Case Production tasks or projects, as needed

Who You Are

We are looking for Case Production Specialists to support our growing Client Success operations. We need passionate professionals who exhibit exceptional attention-to-detail and strong English language skills.

You should thrive in a fast-paced industry and have a strong drive to prioritize efficiency, while maintaining quality standards. You possess exceptional time management skills to handle multiple tasks and meet critical deadlines. 

Your ability to excel in this role will be evident in your effectiveness in accurately preparing forms and letters that meet our highest quality standards, as well as your ability to collaborate with Attorneys and Case Coordinators to meet the specific needs of our clients.

The Case Production Specialist at Boundless is a key role in our client success operations. They identify themselves as partners on our Client Success team and adhere to strict confidentiality of client information. 

Come and help us in being the best Client Success organization we can be at Boundless Immigration!

What You Bring

• At least 1 - 2++ years administrative/back-office experience. Document preparation experience preferred
• Experience with quality assurance and/or experience reviewing highly-detailed, critical documentation for accuracy
• Strong organizational administrative skills and keen attention-to-detail with a sense of ownership in maintaining quality standards
• Excellent English-language written and verbal communication skills 
• Ability to adapt and learn new processes and products quickly
• Proven ability to effectively handle multiple tasks while prioritizing the timely adherence to deadlines
• Proficient experience working with Adobe Acrobat, GSuite, and MS Suite, a plus

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you! 

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S, Europe and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you'll do

• Liaise with our customers: Act as point of contact for our talents from all over the world during their relocation process, you’ll address  inquiries about visa processes, residence permits, paperwork, and more via chat through our platform (Intercom) and internal communication tools.
• Follow and prepare guidelines: We have guidelines for processing tasks for different authorities, which need to be followed, updated, or created (under instruction, of course, so don’t worry!).
• Be on top of things: You’ll coordinate appointments and expedite processes by contacting relevant authorities, facilitating the assembly of customer documents, and carrying responsibility for managing your own workload.
• Support immigration and relocation projects: Contribute to projects related to immigration and relocation, including developing and maintaining processes, workflows, and guidelines as needed.

What we are looking for

You’ll thrive in this role if you have:

• Experience in managing immigration processes in the Netherlands
• • Knowledge of additional European markets is a big plus!
• Excellent communication skills in both Dutch & English, with a passion for engaging with people
• A positive, curious attitude towards process changes, as we are advancing our scalable service setup - which you’ll be invited to design with us together!
• The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!
• Ability to work across multiple platforms and tools, especially Intercom
• A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
• A natural flair for communication, finding joy in interacting with people.
• A positive attitude in stressful situations, adept at handling multiple requests with patience.
• A preference for working fully remotely in an international and multicultural environment.

What We Offer

At Boundless, we offer:

• €35,000 - €38,000 gross/annually (depending on experience) + company benefits.
• Work remotely across Germany, the Netherlands, Spain, the UK, or the US.
• Kit out your home office with a monthly budget for equipment, including a Macbook.
• Benefit from statutory healthcare and perks.
• Expand your knowledge and skillset with an annual learning & development budget.
• A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.
• Make the most of our paid time off and parental leave, plus your birthday off.
• Get to know your team during our company-wide events and international retreats.

Customer Service Representative I

Functionality: CSM, CSR I

At Boundless | RapidVisa Phils. Inc.

Cebu, Philippines

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

Your Mission

Build delightful, informative customer experiences to drive our brand of providing extensive support in every family's life-changing immigration journey

As the Customer Service Representative, you will be a brand ambassador for RapidVisa and/or Boundless and provide a high level of customer service in resolving issues proactively, quickly, and effectively. To further build more authentic customer relationships and increase customer loyalty, the ideal teammate would enjoy talking to people through answering incoming calls, emails, and chat.

In this role, you will be working closely with our Team Leaders, Trainers, and QA Specialists.

What You'll Do

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Update customer information in the company's database as part of key result areas in every transaction
• Conduct proactive consultative needs analysis and provide best product recommendations to new and existing customers

About You:

• At least 1 to 3 years of relevant work experience in a call center setting
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• Open to learning and able to apply acquired skills efficiently

What We Offer:

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you! 

• Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work.
• Monthly attendance incentives: We believe that consistent presence enables our team mates to learn and become better providers for their customers.
• 20 PTO credits per year. We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation.
• Meaningful health insurance package: We give health insurance support for you and your dependent.
• Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date.
• Free coffee and weekly meals provision
• Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.

Principal Architect

Hybrid Seattle preferred 
Full-Time

We're hiring a Principal Architect to reinvent how legal work gets done in the age of AI.


Boundless is a Series C legal tech company based in Seattle, backed by Foundry Group (Brad Feld) and Silver Lake. We operate in 10+ countries and have helped over 100,000 people and companies navigate immigration. We build tech-powered immigration solutions for two audiences: corporate HR teams managing high volumes of employer-sponsored cases, and individuals navigating family and naturalization cases. We have in-house lawyers and are building a world-class AI-powered services firm.


Anthropic is not coming for this. Immigration is vertical, regulated, and workflow-deep, and we are racing to build the defining AI product in the

category.

Why this role exists

We are rebuilding our software platform and engineering infrastructure from the ground up, and we need a Principal Architect to lead that transformation and set the technical vision that ties it together.

You will have a real customer base and a real platform - and the autonomy to reshape both - on day one. We are looking for someone who loves the speed and impact of startups, but wants their work to be immediately scaled on day one.

Immigration is complex, with endless edge cases and global scale. We are building intelligent automation, orchestration, and decision-making to support the agentification of legal workflows, with the checks and balances required to ensure accuracy in a regulated domain and to enable the lawyers who ultimately own legal decisions. The challenge is systems and data infrastructure that can handle this complexity without sacrificing accuracy, observability, or speed, at the scale required to reliably serve thousands of people every year.

We are looking for someone who can hold the whole technical picture: the platform, the AI layer, the data infrastructure, the engineering infrastructure - and how they interact. Someone who makes hard calls, thinks in years not months, and partners with our engineering team to build a durable, world-class AI platform that helps millions of people achieve their immigration dreams.

We are a remote-first team with a small in-person office in Seattle. Our ideal applicant is based in Seattle and will be in the office two-days per week, although we are open to fully remote for the right person.

What you will do

• Own the platform architecture end to end: service boundaries, API design, multi-tenancy, data modeling, and the shift to agent-orchestrated legal work.
• Design the AI layer: how LLMs, retrieval systems, and structured tools connect to case data; how we evaluate quality; how we handle failure modes that matter in a regulated domain.
• Build and own foundational agent infrastructure that product teams use to deploy, monitor, and manage agents independently.
• Define how context is structured and managed: what gets persisted, how customer and session state is scoped, and how agents share or isolate domain knowledge.
• Build agents that handle legal tasks, communications, data hygiene, payments, and the full operational surface of an immigration case, from intake to government submission to resolution.
• Define how data moves, from transactional systems to the warehouse to the operational tooling case managers and legal teams rely on every day.
• Transition our engineering infrastructure into a software factory, overhauling dev processes, systems, tools, and culture in partnership with product and engineering.
• Be the senior technical voice in design reviews and hard tradeoff conversations. Write architecture decision records that give the team durable context.
• Mentor engineers on architectural thinking by doing the work visibly and giving direct feedback on design proposals.
• Ship code and lead from the front.

Who you are

• You have 10+ years in engineering, with meaningful time as a principal, staff, CTO, or architect-level IC. You have owned real architectural decisions on production systems people depend on.
• You think in systems. You can hold the platform, the AI layer, the data infrastructure, and the business constraints in your head at once and see where they don't line up.
• You are a builder. You set new benchmarks for output and want a role where you ship with autonomy and speed, with immediate impact on thousands of existing customers. Not a role where you wait for consensus or others to write the code.
• You move fast by making decisions quickly, not by cutting corners. You know the difference between a reversible call and one that will cost the team six months to unwind.
• You have shipped AI into production. You have views on retrieval, evaluation, latency, and where LLMs break down, and you know when to use AI and when another tool is the right call.
• You have taste. You can build systems where agents and humans work in harmony without overbuilding.
• You write well. The most durable output of this role is documentation that helps engineers make the right call when you are not in the room.
• You have worked in a domain where correctness has consequences: legal, healthcare, financial services, or public safety. You understand why accuracy and auditability are non-negotiable.

Good signals, not requirements

• You have worked at both large and small companies and have a preference for small. You understand speed and impact but also know what matters at scale.
• Founder or CTO experience.
• Experience with workflow automation, case management, or document processing pipelines.
• Prior work with vector search, semantic retrieval, or document understanding systems at production scale.

Compensation

At Boundless, we believe compensation is more than just a paycheck. We invest in our team’s health, flexibility, and future:

Salary

• Seattle Base Pay Range: $236k - $275k
• Our Approach: The applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Health & Wellness

• Comprehensive Coverage: Robust medical, dental, and vision insurance.
• Financial Protection: Life insurance, plus short- and long-term disability coverage.
• Well-being: Access to holistic health benefits and wellness programs.

Time Off & Flexibility

• Work Flexibility: Hybrid and remote work options.
• Unlimited PTO and generous Leave policies

Financial Security

• Retirement: A 401(k) plan with a competitive company match.

Case Production Specialist I

Functionality: Corp & Localyze

Cebu, Philippines

(Onsite, Night Shift)

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.  In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

This role will contribute to the ongoing integration efforts following Boundless's recent acquisition of Localyze (a European-based immigration processing platform). Read more about this acquisition on our website.

In this role, you will: 

• Independently handle core immigration document preparation & submission in different phases 
• Work with external partners, relocation providers, authorities, and internal stakeholders to gather information, coordinate services, follow up on open items, and help keep cases moving toward resolution
• Respond to questions, provide updates, and help guide talents through complex immigration and relocation processes 
• Collaborate with Case Managers and attorneys to define, refine, and update applications, immigration filings, and Case Production Specialist playbooks, ensuring they reflect the latest best practices, regulatory updates, and legal strategies.
• Review and oversee quality/compliance on casework completed by document reviewers and drafters
• Serve as the escalation point for complex employment-based immigration issues, de-escalating attorney and client concerns with professionalism
• Support projects and initiatives that improve quality, efficiency, and customer satisfaction, and help drive process enhancements based on team metrics
• Attend and apply learnings from training sessions to keep casework aligned with current best practices
• Partner cross-functionally to resolve client issues and help implement scalable solutions
• Provide high-touch, white-glove support to corporate clients and stakeholders, especially in sensitive or escalated situations
• Take on additional responsibilities, projects, or process changes as assigned by management, in line with evolving business and case needs.

Who You Are

We are seeking a highly skilled and experienced Case Production Specialist (CPS) to serve as a Case Production Specialist for our newly acquired business, Localyze. This role is designed for someone who thrives in a fast-paced environment, brings deep expertise in employment-based immigration filings, and is passionate about operational excellence.

As a case production specialist, you will serve as a go-to resource for complex employment-based immigration issues and escalations for the Localyze Case Management team, offering guidance and oversight to ensure quality and compliance in the work of document reviewers and drafters. You will be involved in the day-to-day operational tasks and case flow, while also attending training sessions when needed and adhering to the set best practices to elevate team performance. In addition to supporting projects that drive improvements in quality, efficiency, and customer satisfaction, you are expected to adhere to the team metrics and participate in process enhancements. This role also involves cross-functional collaboration to resolve client issues and implement scalable solutions, as well as providing thoughtful, high-touch support and de-escalation strategies for our corporate clients and stakeholders.

The ideal candidate will have extensive experience reviewing documentation for immigration petitions and a proven track record of exceeding performance metrics in a high-volume, deadline-driven environment. A strong understanding of immigration requirements and case processes, UPIL standards, and corporate immigration workflows is essential. The role requires excellent written and verbal communication skills in English, along with attention to detail and execution with high accuracy. Strong organizational and time management skills are critical, as is the ability to manage multiple applications simultaneously. Candidates should be comfortable working independently, exercising sound judgment when handling complex situations or escalations. Intermediate data analysis skills, such as proficiency in Excel, Google Sheets, or similar tools, are preferred. A commitment to continuous improvement and delivering high-quality client service is key to success in this role.

Success in this role means being a trusted Immigration Operations Specialist, consistently modeling best practices, setting high standards, and helping other team members elevate their performance. Remaining calm under pressure, you will skillfully de-escalate attorney and client concerns with professionalism and care. Your focus will be impact-driven, with a strong investment in both operational efficiency and the growth of the team. 

What You Bring

• 2+ years of experience in a fast-paced environment, preferably in SaaS and/or a start-up environment, or at least 6 months in the role as a Case Production Specialist at Boundless
• A proven track record of success in process management and a displayed technical aptitude
• Experience owning projects and initiatives, successfully driving them to execution and implementation
• Experience recommending process improvements based on data/metrics
• Experience with Excel, Sigma, Confluence, and/or other data visualization software. 

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the experts and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners, while having a lot of fun at work. 

Great company perks and benefits await you!