Customer Service Representative IFunctionality: CSM, CSR IAt Boundless | RapidVisa Phils. Inc.Cebu, PhilippinesWho Boundless isWe’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.Your MissionBuild delightful, informative customer experiences to drive our brand of providing extensive support in every family's life-changing immigration journeyAs the Customer Service Representative, you will be a brand ambassador for RapidVisa and/or Boundless and provide a high level of customer service in resolving issues proactively, quickly, and effectively. To further build more authentic customer relationships and increase customer loyalty, the ideal teammate would enjoy talking to people through answering incoming calls, emails, and chat.In this role, you will be working closely with our Team Leaders, Trainers, and QA Specialists.What You'll DoCommunicate with customers via phone, email, and chatProvide knowledgeable answers to questions about the product, pricing, and availabilityWork with internal departments to meet customer's needsData entry in various platformsUpdate customer information in the company's database as part of key result areas in every transactionConduct proactive consultative needs analysis and provide best product recommendations to new and existing customersAbout You:At least 1 to 3 years of relevant work experience in a call center settingExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workOpen to learning and able to apply acquired skills efficientlyWhat We Offer:You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. Great company perks and benefits await you! Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work.Monthly attendance incentives: We believe that consistent presence enables our team mates to learn and become better providers for their customers.20 PTO credits per year. We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation.Meaningful health insurance package: We give health insurance support for you and your dependent.Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date.Free coffee and weekly meals provisionFree transportation services:  We prioritize your health and safety as you work on-site, so you will be provided pick-up and drop-off transportation access.Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.

Payment Solutions SpecialistAt Boundless | RapidVisa Phils. Inc.Cebu, PhilippinesDepartment: Finance & Strategy - Payment Solutions Team, AROur CompanyWe’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.What You Will DoAs an AR Specialist in our Payment Solutions Team, you will own day-to-day AR execution under the Individual Segment (previously Family & Exceptional Ability Segments), with increased responsibility for complex cases, escalations, and performance outcomes.You will manage collections activities end-to-end, resolve payment blockers, and partner closely with Customer Success and internal stakeholders to drive timely payments. Compared to an individual AR Associate, this role operates with greater autonomy, handles higher-complexity work, and contributes to improving how AR processes run.This role is critical to maintaining healthy cash flow by reducing overdue balances, improving Paid On Time performance, and ensuring a professional, consistent collections experience. This is a high-impact, metrics-driven role that works cross-functionally with Customer Success, Sales, Finance Ops, and Accounting to convert strategy into tangible financial results.Key ResponsibilitiesAdvanced AR OwnershipOwn end-to-end AR execution for complex, high-value, or high-risk accounts, including invoice generation, collections, reconciliation, and resolution.Handle sensitive or escalated cases requiring judgment, negotiation, or tailored collection strategies.Ensure accurate and timely documentation across billing systems and CRM tools.Portfolio & Risk ManagementProactively analyze aging, payment behavior, and account trends to anticipate risks before they become delinquent.Recommend and support credit, billing, or collection strategy adjustments based on data and observed behavior.Partner with Team Leads on decisions related to service restrictions or escalations.Cross-Functional LeadershipServe as a knowledgeable AR partner to Sales, Customer Success, and Accounting for complex billing or payment issues.Support Customer Success on escalated payment-related inquiries requiring deeper AR context.Act as a go-to resource for AR Agents on best practices, tooling, and case handling (without direct people management).Performance & SLA AccountabilityExecute AR activities in line with defined SLAs and financial policies.Track performance of assigned portfolios against key AR metrics (overdue rate, Paid On Time, DSO contribution).Surface trends, blockers, and risks to Team Leads or Senior Team Leads with clear insights and recommendations.Interim Leadership SupportProvide interim Team Lead coverage as assigned to ensure continuity of AR operations during planned or unplanned Team Lead absences.Support day-to-day execution by coordinating workloads, monitoring SLAs, and flagging risks or issues to the Senior Team Lead.Act as a point of contact for routine operational questions and first-pass escalations during interim coverage periods.Ensure smooth handover of updates, risks, and performance insights back to the Team Lead or Senior Team Lead.Process Improvement & DocumentationIdentify recurring AR issues and inefficiencies that drive delays or disputes.Lead or contribute to process improvement initiatives that reduce cycle time, improve accuracy, or prevent repeat issues.Ensure process updates and best practices are clearly documented and shared.About You1-3 years of experience in collections, Accounts Receivable, or finance roles is a strong advantageGraduate from BS Accountancy, BS Management Accounting, Finance Management, or any Finance-related courseSolid understanding of financial principles and how collections impacts cash flow, DSO, and revenueProven negotiation skills and the ability to engage customers with both professionalism and persistenceData-literate: Comfortable reviewing AR reports, spotting trends, and proposing action plansHighly organized, detail-oriented, and consistently meets or exceeds KPI targetsProactive and results-oriented—you take ownership, follow through, and escalate when necessaryStrong written and verbal English communication skills; clear, confident, and customer-sensitiveFamiliarity with U.S. immigration or legal services is a plus, but not requiredComfortable with CRM/accounting toolsStrong track record of leading process improvements—from identifying root causes to implementing solutions that reduce errors, cycle time, or manual effort.You are comfortable stepping into short-term leadership coverage when needed to maintain operational stability.

Fulfillment Reporting AnalystBoundless/RapidVisa Phil. Inc. Cebu City, PhilippinesOur CompanyBoundless is a Seattle-based company started by a team of immigrants and experts. We’ve been featured in The New York Times, NBC News, Univision, and more . We are an A+ Better Business Bureau-accredited company and the proud recipient of the BBB’s 2018 “Business of the Year” award.In 2020, RapidVisa joined Boundless as the trusted partner for families in navigating the high-stakes US immigration process more seamlessly. Our main RapidVisa office is located in Las Vegas and has been helping reunite 60,000+ families for more than a decade. RapidVisa has been featured in Fast Company, Newsweek, and The Washington Post, among others. While we support many petition types, we specialize in family reunification-type visas and the preparation of immigration documents.Now, we have grown to 200+ full-time employees across three offices that offer phone and chat support seven days a week. Because we are working to scale up in the years to come, we are looking for more great talent!Your MissionDrive critical business decisions and operational performance by managing and reporting accurate data/ dashboards relevant to the team.This role will engage with internal stakeholders to analyze and gather accurate data while ensuring that all confidential information is kept private. The ideal candidate is a self-starter with strong communication skills, attention to detail, and good interpersonal abilities, along with a commitment to maintaining data confidentiality.You have the capability to extract information from various sources, compile and track useful data, and evaluate its accuracy to share insights with relevant leaders. You possess a passion, knowledge and experience with reporting tools, CRM and analytics, and the ability to adapt to changes in a fast-paced environment. You are motivated by performance-driven success. What You'll Do Report directly to the Senior Manager of Operations Track quantitative and qualitative Fulfillment Ops metrics covering all Key Performance Indicators (KPIs) like TAT, Quality, Handle Time, Productivity, Applications shipped etc.Provide administrative support to Fulfillment teams Regularly update and report on weekly/monthly KPI dashboards.Analyze Case progress, TAT, handle time etc. for insights and improvement opportunities.Ensure all data gathered is accurate.Maintain a balanced scorecard. Track and maintain a monthly scorecard for the agents (DRS/CPS)Assist in the preparation of regularly scheduled reports.Undertake other tasks and projects as assigned to support overall company operations. About You2yr + analyst experience or at least two (2) years of call center industry orientation, preferably in a Reporting/ business analyst/Admin role Impeccable verbal and written English communication skills (conversational)Experience in using Sigma and Google analytics tools, i.e. Google Sheets, Google Forms workspace, Excel, etc.Self-motivated, proactive and goal-oriented individual with proven ability to work in a performance-based environment Data Storytelling & Visualization: The ability to turn a boring spreadsheet into a compelling visual narrative, ensuring a Sr. Manager can understand the "health" of the site in 10 seconds or less.Automation Mindset: The ability to not just run a report, but be obsessed with automating it so it runs by itself.Data Cleaning Logic: The "garbage in, garbage out" rule. Practice a disciplined approach to identifying and fixing "dirty" data before it hits the final report.Trend Forecasting: Ability to move from reactive reporting (what happened yesterday) to predictive reporting (what is likely to happen next week based on current volume).Knowledge in reporting tools and the ability to quickly adapt to AI technologyStress tolerance and resilience Excellent organizational skills with solid work ethicsCoachable, receptive to feedback and has a positive attitudeGood inter-team collaboration and  maintain a strong relationship with stakeholdersHighly motivated to acquire new learning and skills that can help support the role in the company. Displays a creative mindset in solving issues and problems as quickly as possibleAbility to work with higher management and present and report KPIs and site metricsAssist in Special projects as needed or whenever one arisesWhat We OfferYou will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. Great company perks and benefits await you!  Annual salary appraisal: We recognize great people and reward them for exemplary performance.Attendance incentives:  We believe that consistent presence enables our team members to learn and become better providers for our customers.15 paid leave credits: We encourage our people to take advantage of their leave credits should they feel sick or wish to take a vacation.Meaningful health insurance package: We give health insurance support for you and your dependent.Statutorily mandated benefits: We ensure each team member has their statutory contributions and 13th-month pay up-to-date.Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.Our ValuesThink Without Bounds. To make a meaningful difference in the lives of immigrants, we must continuously try new things. We are not constrained by convention.Understand the Why. We ask thoughtful questions and respectfully challenge ideas. The spirit of inquiry drives us to reflect, improve, and expand our thinking.Focus on Impact. We prioritize what will have the greatest impact and say no to everything else. We focus on outcomes over output.Strive to Simplify. Immigration is complex; the way we work isn't. We address hard problems by starting with the simplest solution.Own It. We all take ownership and are accountable for the work we do. Boundless' success belongs to everyone.Adapt and Evolve. Our industry and business never stay the same; neither can we. We earn, refine, and prepare for change as flexibility is our competitive advantage.

Case Production Writing AssociateBoundless | RapidVisa Phils. Inc.Cebu, PhilippinesWho Boundless is We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses through their entire immigration journey and their first ten years of life in a new country.Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the most prominent brand in an industry that has never had one before.We're backed by influential early-stage venture investors around the United States, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.What You Will DoAs a Case Production Writing Associate, you will handle complex writing-intensive immigration cases, including EB-1A, EB-1B, and NIW. This role requires exceptional writing and analytical skills to craft detailed and persuasive legal documents, including recommendation letters and briefs, that effectively articulate how the applicant meets the required legal criteria. The CPWA works closely with attorneys and team leads to ensure high-quality, compliant, and timely deliverables. Key Responsibilities: Draft and refine detailed, persuasive legal briefs, recommendation letters, and other supporting documents for EB-1A, EB-1B, and NIW cases.Analyze complex evidence and applicant profiles to construct compelling narratives aligned with USCIS legal criteria.Collaborate with attorneys and team leads to ensure accuracy, compliance, and strategic alignment in all case-related documents.Provide feedback and revisions to client-provided materials to ensure they meet legal and organizational standards.Manage case timelines to ensure deliverables are completed on schedule.Stay up to date with changes in immigration laws, policies, and case precedents relevant to EB-1 and NIW categories.About YouExceptional writing and editing abilities with a strong emphasis on persuasive narrative construction.Analytical and critical thinking skills to interpret complex legal criteria and apply them effectively to cases.Excellent attention to detail and ability to manage multiple complex cases simultaneously.Strong collaboration and communication skills for effective teamwork with other team members, such as attorneys and team leads.Proficiency in using case management software or willingness to learn new technology platforms quickly.Who You AreBachelor’s degree in any writing-intensive major (i.e. English, Communications, Political Science, Law, Psychology, Philosophy, Journalism, Creative Writing, Marketing, Sociology, Anthropology, History, Literature, International Relations, Religious Studies, or any related field where writing is emphasized) is strongly desired (not required).Specialized education/coursework in analysis, research, essay/report writing, that fosters critical thinking and written communication skills is preferred.1+ year of demonstrated experience performing writing-intensive work with an English speaking audience.Familiarity with immigration case types such as EB-1 and NIW is highly preferred but not necessary.Join us in making Boundless Immigration the best immigration services provider we can be!What We OfferYou will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. Great company perks and benefits await you!

Who Boundless isWe’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency.We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.What you'll doJoin our mission to make the world a smaller place, one seamless relocation at a time. As Case Manager in the German market, you'll be the first point of contact for international talent, providing them with the support they need to navigate the intricacies of immigration. Your main objective is to make the immigration and relocation processes as smooth as possible while building our expertise in Germany. You're not just answering questions; you're easing their anxieties and championing their journey towards a new life.To succeed, you'll need exceptional organisational skills, the ability to stay cool under pressure, and the readiness to embrace a challenge. You’ll need to be patient, responsive, and have an empathic people-centric approach. If you're ready to be a part of a team that's breaking down borders and changing lives, we want to hear from you.Key ResponsibilitiesField inquiries from international talents and serve as the main point of contact for internal stakeholders, addressing their questions about visa processes, residence permits, paperwork, and more via chat through our platform and internal communication toolsManage relocation cases from initiation to completion, including document preparation, application form completion, appointment scheduling at local immigration offices, and submission via designated governmental tools, ensuring a seamless experienceCollaborate with authorities, coordinating appointments and expediting processesKeep our customers informed about the progress of their casesTake part in immigration and relocation-related projects, including building and maintaining processes, workflows, and guidelinesStay abreast of the latest news and legislation related to immigration, contributing to the continuous development of our knowledge baseUse your platform experience to collaborate with internal stakeholders to develop new and innovative features Collaborate with sales and marketing to support our commercial expansion effortsKey Qualifications3+ years of experience in immigration, particularly with visa and residence permit applications in the German market Additional EU/UK market experience is a plus!Excellent communication skills in both English and German, and a passion for engaging with people. Knowledge of additional European languages is a plus!Ability to work independently, coupled with strong organisational and time management abilitiesExperience working remotely in an international and multicultural environment.A positive attitude in stressful situations, adept at handling multiple requests with patience.What We OfferAt Boundless, we offer:Work remotely across Germany, the Netherlands, Portugal, Spain, the UK, or the US.Kit out your home office with a monthly budget for equipment, including a Macbook.Benefit from statutory healthcare and perks.Expand your knowledge and skillset with an annual learning & development budget.A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.Make the most of our paid time off and parental leave, plus your birthday off.Get to know your team during our company-wide events and international retreats.